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FAQs

How do I use the Mennä ONE?

Download instructions HERE or watch a video

How do I clean the Mennä ONE?

Download instructions HERE or watch a video

When will my order ship out?

We strive to ship all orders within 1-2 business days of receipt of order. If Overnight shipping is selected for an order placed before 2 pm ET, the order will ship the same day; if the order is placed after 2pm ET, the order will ship the following day. If Overnight shipping is selected for an order placed on a Friday, please be advised that your package will not be shipped until Monday. Due to payment type and the company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, if your billing and shipping addresses are different, or for any other reason that the payment company's approval process is triggered. Our goal is to process and ship your order within 1-2 days of receipt. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.

How does my order ship?

We use Canada Post. If you wish to have your items EXPRESS shipped please email us at info@mennalife.com.

How do you ship?

We use Canada post for deliveries.

 Deliveries are made mon-fri 8amto 7pm, there is no Saturday service available.

 Depending on the shipping option you choose, we may not use a signed for delivery service so please choose a secure location for drop off.

 Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. All refused packages will be treated as a return. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.

Once shipped, orders should take anywhere from 1-7 business days to arrive depending on the service selected and area you live in.

How can I track my package?

You will receive an email confirmation along with shipping information once your order ships out.

How much does shipping cost?

Any order above $50, the shipping is on us! Under $50, we are pleased to offer various shipping methods. Please select the option that suits you best.

USA or International: Please visit our US store

Where do you ship from?

We ship from Montreal, Quebec, Canada.

Where do you ship to?

We ship world wide! For USA or International customers please visit our US store

If you wish to have your items shipped in a different way, please contact us at 

info@mennalife.com for further shipping quotes.

We are working hard to offer worldwide shipping. Please email us at info@mennalife.com for 

more information. Menna is not responsible for additional customs fees.

How do returns work?

We’re sorry things didn’t work out! We will gladly refund or exchange your order within 30 days from the day you receive your item. If you would like to return or exchange any items please email info@mennalife.com & we will issue a Return Authorization & detailed instructions within 2-3 business days. 

Please provide a proof of purchase or order number with your return or exchange request & allow 5 business days from shipment for the return to arrive and your refund or exchange to process.

Please note that shipping charges are non-refundable on items that are returned & not faulty.

Customers are responsible for shipping cost on returns or exchanges.

Items to be returned or exchanged must be unused, undamaged and with original packaging.

We will refund shipping for any faulty item(s) (manufacturer defects only) returned to us that are unused.